A holistic discharge system designed for elderly patients, combining accessible digital kiosks with physical printed booklets to ensure safe transitions.
User Researcher, UX/UI Designer
Figma, User Flow, Service Blueprinting
Elderly patients often forget discharge instructions due to stress and complex medical jargon, leading to dangerous readmissions. Digital-only solutions fail to accommodate their tech-literacy levels.
An accessible kiosk that simplifies medical jargon, uses intuitive tap-to-login interactions, and offers tangible outputs like printed booklets for better memory retention at home.
By allowing patients to tap their hospital wristband or Ontario Health Card, the system bypasses complex typing and password requirements that frustrate elderly users.
Simplifying complex medical instructions by using an intuitive color-coded traffic-light system. It clearly separates absolute emergencies (Red: Call 911) from concerning symptoms (Yellow: Call helpline).
Acknowledging that digital-only solutions often fail during stressful recovery periods, the system generates a physical, easy-to-read printed booklet for the patient to take home.